RESORT POLICIES

Your Adventure Starts Here!

At Canopy Oaks Luxury RV Resort, we don’t just offer a place to stay -we create a place to belong. From happy hours and friendly neighbors to beautiful surroundings and endless sunshine, this is your home away from home ……or maybe your forever one.

CHECK-IN & CHECK-OUT:

• RV Sites: Check- In at 1pm and check-out is at 11am. -You must check in at the Resort Office (Parking limited to 2 vehicles)
• Cottages: Check-in at 3:00pm and Check-out at 11am.
• If you need a later check-out, please go to the Guest Services desk. A fee of $30 for the 1st hour will be charged. If you stay over 2 hrs. past check-out, you will be charged a full day. A two-hour early check-in will cost $30. Please inquire if it is available, to avoid waiting.
• Electric: Any stay of less than 27 days or less, your electricity is included. For those staying more than 28 days or more, you will be charged a $200 deposit fee at the time of check-in. Once you depart, they will do a final reading, and you will be credited or charged for the difference. Your credit card will be charged monthly if you stay for more than 28 days. If you extend from the 27-day original booking or booking online, you will be charged for the original 27-day stay.
• Quiet Time: 10:00pm-7am

CANCELLATION POLICY:

Cancellations made more than 60 days prior to arrival: full deposit minus a $25 cancellation fee.

• Cancellations made 46-59 days: 50% of the deposit will be refunded.
• Cancellations made in less than 45 days: 100% will be forfeited.
• No refunds for a No-show reservation or early departures.

PAYMENTS & DEPOSITS:

• All stays of less than 7 days are paid in full at the time of booking.
• Stays of 7 days or longer require a 25% deposit upon booking. All remaining balances are to be paid upon arrival at the resort with a credit card.
• Cashless Resort-We allow” cash” only for Tips at the Tiki Bar.
• A credit card is the only payment accepted when booking a site.
• By using your credit card for a deposit, guarantee, or payment, you authorize Sunlight Resorts / Resort at Canopy Oaks Management, LLC to charge that credit card for any expenses, late fees, damages, or other charges incurred during your stay. You also authorize Sunlight Resorts / Resort at Canopy Oaks Management, LLC to apply any funds on deposit toward outstanding balances owed.

PET POLICY:

• Pets are welcome at our resort. For the comfort and safety of all guests, ONLY non-aggressive pets are permitted. Pets must be well-behaved, leashed at all times, and owners are responsible for cleaning up after them.
• Pets are not allowed in any resort buildings- clubhouses, pools, laundry rooms, bathhouses or playgrounds in order to maintain a clean environment. Based on ownership of a cabin, pets may not be allowed.
• Pets must always be accompanied by their owner and remain on a leash no longer than 6 feet. Pets may not be left unattended outside or tied to any object. Temporary pet fencing is permitted only on the RV pad, must not exceed 24–32 inches in height, and may not be placed on any grassy areas.
• 3 pet maximum at each site.
• Additional Pet Fees:
  • $20 for the week (up to 2 pets) + $5 per additional pet.
  • $50 for the month (up to 2 pets) + $10 per additional pet.
  • Cottages -A non-refundable fee of $150 will be charged for all pets inclusively. No additional weekly or monthly pet fees will be charged unless damage is identified.

RESORT WIFI & COTTAGE WIFI:

General Resort and Cottage Wi-Fi: Wi-Fi:

• Network Name-Canopyoaksguest
• Password: canopy12

RV’S, VEHICLES & GOLF CARTS:

• Only cars, trucks and insured golf carts are permitted. Speed Limit -15 mph!
• Golf Carts: Drivers must be 16 (with a valid drivers’ license).
• Bikes and scooters- Must have lights(required) when driving at night for safety.
• Vehicles in disrepair are not allowed on property. Sleeping in vehicles is prohibited.
• Only (1) habitable and (2) non-habitable vehicles are allowed per site. No parking on grass at any time-Vehicles must be always parked on the RV pad.
• All boats and trailers must be parked in the designated area (if there is one at your resort). Please check in advance to ensure parking for boats /trailers is available.
• Additional fees may apply if you have more than the designated number of vehicles.
• Repairs and maintenance of vehicles is strictly prohibited on lots, unless approved in advance in writing. RV washing is permitted for a fee of $30 per wash. Wash passes are available at the Guest Services office and must be displayed while washing.
• RV’s must be in good condition and, if older than 15 years, must be approved in advance with pictures by the General Manager.
• No School Buses, pop-up campers, commercial trucks or 18 wheelers

TRASH PICK-UP:

• In order to keep the resort clean, we will do trash pick-up during the High Season (December 1st-March 30th)-Monday, Wednesday, Friday and Sunday. From April-November, we will pick up trash on Monday, Wed and Friday.
• Trash must be placed at the front of your site no later than 10:00 AM on designated trash collection days. Trash may not be left outside overnight. If you depart prior to trash collection day, please dispose of all trash in one of the conveniently located trash receptacles throughout the resort.

LOST & FOUND:

Please check at the Guest Services desk, in the main clubhouse, if you lost any items while at the resort. Unclaimed items will be donated every Monday, if not retrieved.

ALCOHOL & COOLERS:

• Alcohol: Only Alcohol purchased at the Tiki Bar, Café or in the General Store is allowed in or around the pool and common areas. Guests can enjoy their personal beverages at their cottage or RV site. Ice chest and coolers are prohibited around the pool, Tiki Bar or in amenity areas.

FIRES & COOKING:

• Campfires: Guests are welcome to use LP gas fire pits or Soho.
• Grills-There are grills placed around the resort for your use. Please make sure to clean after each use.

AFTER HOURS & EMERGENCY INFO:

• General, Medical & Fire Emergencies: Dial 9-1-1
• If an emergency, please state your street name and lot # or cottage.
• After Hours # is 1-863-604-4281. If you need general assistance, that can’t wait till the next day, but is not deemed an emergency, please call this #.

SECURITY:

• Video cameras are in use in common areas around the Resort. Video cameras and gates at the entrance, or lack thereof, are not a guarantee of personal safety, protection of personal property, or prevention of criminal activity.
• Management is not responsible for lost, stolen, or damaged articles. Please locks valuables and bikes up when not in use or overnight.

OTHER RESORT POLICIES:

• Pool Wristbands: Must be worn by all guests and visitors when at the pool. If you lose your wristband, it will cost you $10 for a replacement. Friends or family of guests are charged $15 a day to use the pool.
• Children: Parents are responsible for their children at all times. Guests under 14 must always be accompanied by an adult around the resort and at the pool.
• Resort Visitors: Guest may have up to 4 -guests during high season (January 1st -March 30th). Additional guests, outside of the 4- guest limit after high season, must be approved in writing by management. Visitors must be registered with Guest Services PRIOR to arrival. Management reserves the right to adjust this policy as needed.
• Packages and Mail– Mail and packages may be picked up at the Guest Services Office or designated area. Management is not responsible for lost, stolen, delayed, or damaged mail/packages; all deliveries are shipped at the owner/guest’s risk. Packages must be of reasonable size and weight, and oversized deliveries may be refused unless pre-approved by Guest Services. All packages must be picked up within 48 hours of delivery or may be returned to sender. Management reserves the right to modify or terminate this policy at any time without prior notice.
• Firearms: Discharging a firearm is strictly prohibited at the resort.
• Fireworks: Are not allowed at any time during your visit. The resort may have fireworks on display for the holidays outlined by FL law -New Years Eve, New Years Day and Independence Day.
• Gym-You must be 15 years of age to use the gym.
• Sunlight Cottage Fees:
  • Cleaning Fees-There will be a $55 fee per stay from April-December or a $150 fee during high season (January-March,) given a 28-day stay.
  • Resort Fee-For stays longer than 10 days, a resort fee will be charged at $10 per day, $50 per week or $100 per 27 days or longer. If you extend or rebook witin the same month, the $100 fee will be charged.

Management will not be liable for damage, injury or loss to individuals or property. * Management reserves the right to amend this policy or any other policy stated above without prior notice.

Disclaimer: Sunlight Resorts & Resort at Canopy Oaks Management, LLC and ownership assume no responsibility for accidents, or loss from any cause, including theft, fire, or Acts of God, to either the property or person of any guest or visitor within the resort. We retain the right to evict individuals without refund for inappropriate behavior, damage to property, etc. Rules/ Policies may be amended at any time, and management reserves the right to deny passes for those not registered or staying at the resort with an RV owner or guest at a cottage.